At Ornexal Studio, we specialize in delivering high-quality digital products. Due to the nature of digital files, refunds and returns are generally not available once a file has been downloaded. However, we want our customers to feel confident in their purchase, so the following exceptions apply:

Eligible Cases for Refund or Replacement:

• Corrupted or Damaged Files: If the downloaded product cannot be opened or is incomplete.
• Incorrect Product Delivered: If the item received does not match the order.
• Download Issues: If technical errors prevent successful access to your files.

Refund Conditions:

You must contact our support team within 7 calendar days of purchase.

Proof of purchase and details of the issue must be provided.

If eligible, you may choose between a full refund or a replacement product.

Non-Refundable Cases:

• Change of mind after purchase
• Accidental purchase of the wrong product
• Compatibility issues due to unsupported third-party software

For support, contact: info@ornexalstudio.com

Our team is here to help resolve issues quickly and professionally.